Shipping Policy
We strive to provide reliable and fast shipping services to ensure that customers receive their orders on time and in the best possible condition. The following shipping policy outlines shipping and delivery details:
1. Order Processing Time
- Orders are processed within 1 to 3 business days.
- Some orders may take additional time during peak seasons or promotional periods.
2. Shipping and Delivery Time
Delivery times vary based on the customer’s city and country.
- Domestic shipping: Typically 2 to 7 business days.
- International shipping (if available): 7 to 21 business days depending on the shipping carrier and destination country.
3. Shipping Fees
- Shipping fees are calculated based on the order weight and the customer’s location.
- Free shipping may be offered if a minimum purchase amount is reached.
- In case of returns not related to a manufacturing defect, the customer is responsible for the shipping cost.
4. Shipment Tracking
Once the order is shipped, a tracking number will be sent to the customer to monitor the shipment via the carrier’s website.
5. Delivery Responsibility
- The customer is responsible for providing a correct and complete address.
- If delivery fails due to incorrect address or the customer not responding, additional reshipping fees may apply.
- Upon receiving the order, the customer must inspect it to ensure it is in good condition. Any damage must be reported within 24 hours.
6. Shipping Delays
Delays may occur due to circumstances beyond our control, such as weather conditions, customs procedures, or carrier delays.
We will make every effort to contact the customer and provide updates in case of any delay.
7. Shipping to Uncovered Cities or Countries
If shipping is not available to the customer’s location, they will be notified immediately and the order will be canceled or an alternative solution will be arranged.
8. Contact Us
For inquiries about shipping status or any delivery-related assistance, please contact customer service via phone or email.
